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Manchester & London Solicitors


Internet Law

Online Reviews

Online Reviews Solicitors in Manchester and London

An online review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.

The most common types of online review platforms include Google reviews, Trustpilot, Yelp and TripAdvisor. Posting online reviews can damage business and induvial reputations and therefore treating customers in the best possible way is vital.

If a bad reviews are posted against a company, this can cause the raise for deformation claims and if the review was made in good faith. If not, if the review can be proven to have caused financial loss (along with other factors) a claim for defamation may arise which is a civil offence.

Our specialist team can advise on:

  • Pre-action protocols for defamation claims (media and communications pre action protocol)
  • Review and advise
  • Analyse financial loss (damages)
  • Issue letters before action
  • Defamation court procedures
  • Online review platforms

Contact Our Online Reviews Lawyers and advocates in Manchester, Birmingham and London, UK

If you would like to enquire for any of our online reviews services please complete our online contact form here or send an email to us at [email protected] and one of our online reviews advocates shall call you back.

Alternatively, please call our online reviews lawyers on 0330 127 8888 for a free no obligation discussion.

Monarch Solicitors is a leading UK law firm with specialist online reviews solicitors ready to offer their expertise. Our award-winning Manchester solicitorsLondon solicitors and Birmingham solicitors offer their legal expertise nationally and internationally.

We are also able to leverage an international network spanning across Hong Kong, Turkey and Dubai to provide seamless assistance with cross-border matters relating to online reviews.

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Most frequent questions and answers

Online review platforms enable consumers to make public opinions and ratings on products, companies, or services. As a rule, individual review platforms serve specific industries, such as TripAdvisor for the tourism industry or Yelp for the catering and service industry.

As deformation is an effect of an entity’s/individual’s reputation, the most common form is made through reviews such as Trust Pilot and Google reviews.

Pre-action protocols explain the conduct and set out the steps the court would normally expect parties to take before commencing proceedings for particular types of civil claims. They are approved by the Master of the Rolls and are annexed to the Civil Procedure Rules (CPR).

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